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Customer Service Phone Numbers are: (610) 865-9100 (PA) (800) 232-9100 (PA) or (800) 225-9102 (NJ). Listed on the bottom portion of this bill are the authorities for this cable system and community identification number assigned to your community by the FCC. The municipal office is not for customer related inquiries, billing inquiries or bill payments. Please refer all billing and/or customer inquiries to the customer service phone numbers listed above.
Billing Procedures: Bills will be mailed or emailed monthly. They will show the amount past due (if any), plus the amount of the current month. Fees will vary from one customer to the next depending on service received. Billing begins when the installation is complete. When a customer becomes delinquent, a notice conforming to applicable laws and regulations will be sent allowing a grace period before disconnection of service. Monthly charges are due each month on the date shown. A late charge of 1 ½% will be added to amount in arrears over 60 days. Services may be terminated for non-payment after a disconnect notice has been sent. An additional bill may be sent after services have been disconnected due to any unbilled services, unbilled toll charges (phone) and/or unreturned equipment.
Returned Payments: A $30 fee will be charged on all returned checks.
Billing Service Disputes: Customers will have 30 days from receipt of your bill to register a complaint. Undisputed portions of the bill must be paid promptly to avoid disconnection. If you have questions regarding your bill, please call our Customer Service Representatives at the phone number listed on the front of your bill or email us at office@sectv.com All complaints will be answered within 30 days of receipt. If you are not satisfied with the information you receive, we suggest that you submit your question, in writing, to our General Manager. SEND ALL WRITTEN CORRESPONDENCE TO SERVICE ELECTRIC CABLE TV, 15 J CAMPBELL COLLINS DR., WILKES BARRE, PA 18702.
Service Complaints: If you have a complaint regarding your services, please call our Customer Service Representatives at the phone number listed on the front of your bill or email us at servicewb@sectv.com. If you are not satisfied with your results, you may also contact the FCC Consumer Complaint Center by mail at 445 12th St. S.W., Washington, DC 20554 CS Division; or by phone at 1-888-225-5322, or Voice Phone Number at 1-844-432-2275; or website at https://consumercomplaints.fcc.gov/hc/en-us.
Local Office: A Service Electric Business office will be maintained at 15 J. Campbell Collins Drive, Wilkes Barre PA 18702. The office will be open to receive applications of service, payment of bills, complaints or inquires and to transact other routine system business during normal business hours.
Please review all of our current Terms of Use and Privacy Policies.
Closed Captioning: For the receipt and handling of immediate closed captioning-related concerns, please call 610-865-9100, Fax 610-865-7888, or email closedcaption@sectv.com. For written complaints, please contact: Director of Regulatory Affairs, Service Electric Cable TV, 2200 Avenue A, Bethlehem, PA 18017.
The company will investigate all claims and respond within 30 days of receipt.
The Federal Telecommunications Act of 1992 requires all cable systems to provide customers the name, address, telephone number and Community Identification Number of their Municipal Franchising Authority. Please find your community below.
FCC#, Municipality, Address, Phone#
The Federal Telecommunications Act of 1992 requires all cable systems to provide customers the name, address, telephone number and Community Identification Number of their Municipal Franchising Authority. Please find your community below.
FCC#, Municipality, Address, Phone#
- PA0845, Ashley Borough, 10 N Main Street, Ashley, PA 18706, (570) 824-1364
- PA1516, Bear Creek Township, 3333 Bear Creek Blvd, Wilkes Barre, PA 18702, (570) 822-2260
- PA2317, Buck Township, 114 Buck Blvd, White Haven, PA 18661, (570) 472-3344
- PA1242, Courtdale Borough, 5 Blackman St, Courtdale, PA 18704, (570) 287-8838
- PA0850, Fairview Township, 65 Shady Tree Drive, Mountain Top, PA 18707, (570) 474-9676
- PA0846, Hanover Township, 1267 San Souci Parkway, Hanover Township, PA 18706, (570) 825-8522
- PA0847, Kingston Borough, 500 Wyoming Avenue, Municipal Building, Kingston, PA 18704, (570) 288-4576
- PA0843, Laurel Run Borough, 100 Dupont Dr, Laurel Run, PA 18706, (570) 822-9581
- PA0848, Pringle Borough, 89 Evans St, Pringle, PA 18704, (570) 288-2339
- PA2520, Rice Township, 3000 Church Rd, Mountain Top, PA 18707, (570) 868-6400
- PA0849, Sugar Notch Borough, Main & Freed Streets, Sugar Notch, PA 18706, (570) 822-9283
- PA1722, Warrior Run Borough, 496 Front Street, Warrior Run, PA 18706, (570) 823-3301
- PA0521, Wilkes Barre City, 40 E Market Street, Wilkes Barre, PA 18702, (570) 821-1111
- PA0844, Wilkes Barre Township, 150 Watson St., Wilkes Barre, PA 18702, (570) 208-4635
- PA0851, Wright Township, 321 S. Mountain Boulevard, Mountain Top, PA 18707, (570) 474-9067