Internet Support

Get help with your Internet Service

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Need a hand with your Internet service?  We’re here to help!  Please give us a call and we will work with you to remedy the situation, or email us and we will get in touch.

Internet Service:

High-Speed Internet packages require a cable modem, which Service Electric provides for a monthly rental fee, as well as one ethernet cable when using an external device such as a router. Customers may use their own modem and router, however, SECTV is not responsible for repair or configuration of customer-owned equipment. Actual Internet speeds may vary and are not guaranteed, as speeds may be affected by factors outside of Service Electric’s and/or PenTeleData’s control.

IP traffic sent to customers on ports TCP 25, TCP 80, TCP 443, TCP 445, TCP 1080, TCP 6667-6669, TCP 1433-1434, TCP & UDP 135-139, TCP & UDP 67 are blocked for security and network management reasons to minimize customers’ connected devices from being compromised through vulnerabilities and/or to avoid infected or hostile computers from affecting other users’ connected devices.

Internet Pricing and Billing:

  • Rates are subject to change and do not include franchise fees, FCC regulatory fees, network access fees or taxes.
  • Installation charges may apply.
  • State sales tax is applicable to some rates and fees.
  • Unreturned rental modems and routers may be subject to a replacement cost. View current replacement costs.

Internet Equipment:

  • DOCSIS 3.1 Modem is required for 904 Mbps and higher
  • Equipment brand and appearance may differ from pictures shown and is based on availability
  • eero product monitoring requires the eero smartphone app